Help Center
All answers to your questions at okyk
From deposits to withdrawals, bonuses to technical issues — find detailed answers to all your questions here.
okyk is a safe and reliable online gaming platform for Bangladeshi players. This FAQ page has been created to give you accurate information about account management, depositing and withdrawing money, bonus terms, and responsible gaming. Below, 25 questions and answers are arranged across five categories — click any question to expand the answer. If you still have something to ask, our 24/7 support team is always ready.
Withdrawal Questions
Yes, at okyk withdrawals can only be sent to the mobile banking number or bank account registered in your own
name. Sending money to a third-party number or someone else's account is not possible. This is an important security
measure we have in place to protect your funds.
At okyk the minimum amount for each withdrawal is ৳800. Withdrawal requests below this amount will not be processed.
However, if winnings from multiple bets have accumulated in your balance, you can withdraw them together to meet this limit. The minimum
deposit amount is ৳200.
At okyk, approved withdrawals generally reach your bKash, Nagad, Rocket, or bank
account within 15 minutes to 2 hours. Processing time for bank transfers may be slightly longer. For urgent
situations, please contact us via live chat.
Before withdrawing winnings earned from a bonus, the wagering requirement must be met. For the okyk welcome bonus, you must wager
15 times the bonus amount — for example, if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets. Once that
requirement is fulfilled, the bonus winnings can be processed as a normal withdrawal.
If the money has not arrived within the normal timeframe (15 minutes to 2 hours), first refresh your mobile banking app
and check your network connection. If the issue persists, contact okyk's 24/7 live chat or email [email protected]
with your transaction ID.
Bonuses & Offers
A wagering requirement means you must place a specified amount of bets using the bonus funds. At okyk this is calculated on the bonus
amount only, not on the deposit and bonus combined. Example: ৳1,000 bonus × 15 = ৳15,000 total bets required.
Only after meeting this requirement can winnings from the bonus be withdrawn.
At okyk, most games in slots, live casino, and sports betting generally count toward wagering. However, some
games may count only partially or not at all. For a specific list, ask via live chat or check the terms and
conditions page — up-to-date information is always available there.
Yes, you can request to cancel a bonus before the wagering requirement is met. However, if the bonus is cancelled,
all winnings earned from that bonus will also be cancelled. Only your own deposited funds will remain in your balance. Contact the
support team to request a cancellation.
Yes, every bonus at okyk has a set expiry period. If the wagering requirement is not met within the specified time,
the bonus and any winnings earned from it will be automatically cancelled. The expiry period is clearly
stated with each offer — make sure to read it carefully.
The okyk welcome bonus is 100% of your first deposit, up to ৳10,000. That means if you deposit ৳1,000 you will receive a ৳1,000 bonus,
giving you a total balance of ৳2,000. If you deposit ৳22,000 or more, the maximum bonus is still ৳10,000,
bringing your total balance to ৳32,000.
Responsible Gaming
okyk's responsible gaming page describes various ways to get support. Our support team can also help you set up
self-exclusion or a cooling-off period via [email protected] or live chat.
For professional assistance, you can also reach out to mental health services in Bangladesh.
You should be alert to certain warning signs — such as the urge to bet more after a loss, hiding spending from your family,
gaming while neglecting everyday responsibilities, or being unable to stop playing. If you notice these signs, take a break and
contact us — we are ready to help.
Yes, you can set daily, weekly, or monthly deposit limits. This is an effective way to protect
yourself from overspending. Contact our support team to set or change limits. Reducing a limit takes
effect immediately, but increasing a limit may require a specific waiting period.
A cooling-off is a temporary break — suspending your account for a few days or weeks. Self-exclusion is a longer-term
measure, where your account can be closed for a set period or permanently. Contact the support
team for either option — we will help you make the right choice.
Yes, okyk is only for those aged 21 and above. An age verification process is followed when opening an account. We are committed to preventing underage play. If there is a minor in your household,
using parental control software on your device is recommended.
Device & Technical Issues
If the connection drops, most games automatically save the current state to the server. When you log back in,
the game will resume from where it left off. If you notice any discrepancy in bet amounts or results, report it immediately via live chat
— our technical team will verify the records and resolve the issue.
okyk works smoothly on Android phones and tablets, iOS (iPhone and iPad), and on Windows and Mac desktops with any modern browser.
Chrome, Firefox, Safari, and Edge — all major browsers are supported. A stable internet
connection and an up-to-date browser are all you need.
Yes, it is very simple. On Android, open okyk.lat in Chrome, then choose "Add to Home screen"
from the menu (three dots). On iPhone, tap the share icon in Safari and select "Add to Home Screen".
An icon will then be created just like an app.
okyk's full game lobby is optimized for mobile browsers. Slots, live casino, sports betting, fishing
games — all categories are fully playable on mobile. The complete experience is available without downloading a separate app.
Live games run best on a Wi-Fi or 4G connection.
First, clear your browser's cache and cookies. In Chrome, this can be done from Settings → Privacy and security → Clear browsing data.
Then refresh the page. Restarting your device may also fix the issue. If the problem persists,
try a different browser or device and let support know.
How to Deposit Money
okyk currently supports four deposit methods: bKash, Nagad, Rocket, and bank transfer. For bank
transfer, Dutch-Bangla Bank, BRAC Bank, Islami Bank, or other major Bangladeshi banks
can be used. All methods are secure and fast.
For every deposit method on okyk — bKash, Nagad, Rocket, or bank transfer — the minimum deposit amount is ৳200.
This limit is the same across all methods. New players can also start with just ৳200 and
will have the opportunity to receive a welcome bonus on their first deposit.
First, wait a moment and refresh the page. If the balance still does not appear, have your transaction ID or
screenshot ready and contact us via live chat or at [email protected]. The support team will verify quickly and
fix the balance.
okyk itself does not charge any deposit fee. However, your mobile banking service provider (such as bKash, Nagad, or Rocket)
may apply their own charges according to their set rates. Bank-specific fees may also
apply for bank transfers.
Log in to your okyk account and go to the deposit section. Select Nagad as the payment method and enter the amount.
Then send money from your Nagad app to the indicated Nagad number. Once the transaction is complete,
confirm it on okyk by entering the transaction ID. The balance will be added within a few minutes.
Have more questions? We are ready to help
If you did not find a solution to your issue in the answers above, please contact the okyk support team. We provide assistance in both Bengali and English — 24 hours a day, 7 days a week.
Live Chat
Click the live chat button on the site for instant support
Email Support
[email protected] — email us for detailed queries