okyk's Privacy Policy
Your personal information is a sacred trust to us — here is a complete description of how okyk collects, uses, and keeps your information secure.
Introduction & Purpose
okyk ("we", "us", or "platform") operates a safe and reliable online gaming service for Bangladeshi users. This Privacy Policy ("Policy") describes what information we collect about you, why we collect it, how we use it, and how we keep it secure when you use our website and services.
By creating an account or browsing the website using our services, you are considered to have accepted the terms of this Policy. If you have any objections, please contact us before using the service.
This Policy may be updated from time to time. For any significant changes, we will notify you by email or through a public notice on the website. The latest version will always be available on this page.
What Information We Collect
okyk only collects information that is necessary to provide you with quality service. We divide the information collected into the following categories:
2.1 Information You Provide Directly
Information you voluntarily provide when you create an account or contact us:
- Full name
- Email address
- Mobile number
- Date of birth (for age verification)
- Password (stored in encrypted form)
- Payment method information (bKash, Nagad, Rocket, or bank account)
2.2 Automatically Collected Information
When you use our website or app, the following information is collected automatically:
- IP address and device identifier
- Browser type and version
- Operating system information
- Browsing activity and click patterns
- Session duration and page view information
- Cookie and local storage data
2.3 Transaction & Gaming Information
Information generated while using our services:
- Deposit and withdrawal history
- Betting and gaming activity records
- Bonus receipt and usage details
- Account balance and change logs
- Customer service communication records
2.4 Identity Verification Information (KYC)
In some cases, for fraud prevention and security, we may request:
- National ID card (NID) or passport copy
- Selfie or photo identification
- Proof of payment method ownership
- Proof of address (bank statement or utility bill)
Purposes of Information Use
okyk uses your information only for the following legitimate purposes:
Service Operations
Managing your account, processing transactions, and delivering our gaming services smoothly.
Security & Fraud Prevention
Detecting and preventing unauthorized access, fraud, money laundering, and other illegal activities.
Customer Service
Resolving your issues, answering questions, and ensuring 24/7 support.
Responsible Gaming
Monitoring your gaming habits and providing responsible gaming tools and support.
Service Improvement
Analyzing user experience to improve our platform, game selection, and overall service quality.
Legal Compliance
Complying with applicable laws and regulations and fulfilling legitimate requests from authorities.
Information Sharing with Third Parties
okyk does not sell, rent, or transfer your personal information to any third party for commercial purposes. However, we may share specific information in the following limited circumstances:
4.1 Service Providers
Certain trusted third parties are needed to operate our services — such as payment processing providers (bKash, Nagad, Rocket, and bank transfer service providers), technology infrastructure, security verification, and game software providers. These partners receive information only to perform specific tasks on behalf of okyk and are not permitted to use it for any other purpose.
4.2 Legal Requirements
If disclosure of information is required to comply with a court order, government directive, or legal obligation, okyk may do so. In such situations, we provide only the minimum information necessary.
4.3 Business Restructuring
In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases, you will be notified in advance, and the new operating entity will be bound to honor the commitments of this Privacy Policy.
4.4 With Your Consent
Outside of the situations mentioned above, we will never share your information with third parties without your explicit consent.
Cookies & Tracking Technologies
The okyk website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.
Essential Cookies
These cookies are necessary for maintaining login sessions, security tokens, and remembering language preferences. Without them, the service will not function properly.
Performance Cookies
Used to analyze which pages are most visited, where errors occur, and how load times perform — this information helps improve service quality.
Functional Cookies
Used to remember your preferred settings, such as display preferences and customizations.
Cookie Controls
Cookies can be disabled or deleted from your browser settings. However, disabling essential cookies may cause issues when using the service.
Data Retention Period
okyk does not retain your information longer than necessary. Retention periods are determined based on the type and purpose of the information:
- Account information: For as long as your account is active, and for a minimum of five years after it is closed (for legal obligations).
- Transaction records: A minimum of seven years in accordance with financial regulations.
- KYC documents: Up to five years after account closure.
- Customer service communications: Two years after the issue is resolved.
- Logs and technical data: Generally 90 days to one year.
After the retention period ends, information is securely deleted or anonymized in a way that no individual can be identified from it.
Data Security Measures
Protecting your information is our top priority. okyk takes the following technical and organizational measures:
SSL Encryption
All data exchanged between your browser and our servers is encrypted using SSL/TLS protocol.
Password Hashing
Your password is never stored directly — strong cryptographic hashing algorithms are used.
Access Controls
Only authorized staff can access your information for specific needs, and all access is logged.
Regular Security Testing
Our systems are kept secure through regular security audits, vulnerability testing, and firewall reviews.
Two-Factor Authentication
Two-factor authentication is available as an additional layer of security when logging into your account.
Data Segmentation
Payment information, personal information, and gaming logs are stored in separate, secure environments.
Even so, transmitting information over the internet is not entirely risk-free. We strive for the highest level of protection, but no one can guarantee 100% security. It is your responsibility to keep your account password confidential and to notify us immediately of any suspicious activity.
Your Rights
As a user of okyk, you have the following rights over your own personal information:
Right to Access
You have the right to request what information we hold about you, why we hold it, and who we share it with.
Right to Rectification
You have the right to request correction of any incorrect or outdated information in your account.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, information retained for legal obligations may not be erasable.
Right to Object to Processing
You have the right to object to the processing of your information for certain purposes — particularly in the case of marketing communications.
Right to Portability
You have the right to request your information in a structured, machine-readable format.
Right to Lodge a Complaint
If you believe your information has not been handled properly, you can contact us directly.
To exercise any of the above rights, please contact our support team. We will verify your request and take action as quickly as possible.
Protection of Minors
okyk's services are for persons aged 21 and above only. We never knowingly collect information from anyone under the age of 21.
We verify date of birth at the time of account registration and strictly follow age verification procedures. If we become aware that information of a minor is in our possession, we will delete it immediately and close the associated account.
If you believe a minor has created an account on our platform, please contact us immediately.
Changes to This Policy
okyk reviews this Privacy Policy from time to time and updates it as needed. The type of notice provided will vary depending on the nature of the change:
- Minor changes: You will be notified through a new version published on the website.
- Significant changes: A notification will be sent to your registered email and a notice will be shown when you log into your account.
- Using the service after changes: If you continue using the service after receiving notice, you will be considered to have accepted the new policy.
We recommend that you review this page regularly to stay updated on the latest information.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, our support team is always ready to assist you:
For data protection requests, please mention "Privacy Request" in the subject line of your email. We will take action as quickly as possible after verifying your identity.
Play safe, play with confidence
Your information is completely secure at okyk. By ensuring SSL encryption and fair play, we provide the best experience for players in Bangladesh.
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